Frequently Asked Questions
Everything you need to know about shopping with ShopSimon.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for all domestic orders via our online portal.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, ShopSimon ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.